For answers to some of the most common questions we receive, check out our A-Z guide! 

*A-Z Guide and Policies are subject to change based on the event.  Check your event page or Know Before You Go email communication for the latest event information. 

ADA Seats

When purchasing online, please choose the ADA icon to purchase ADA seats. If you do not see an ADA icon available, please call the Ticket Office at 706.357.4444 for assistance. 

Alcohol & ID Requests

All guests must show valid ID and be at least 21 years old to purchase and consume alcohol. The Classic Center Authority will not tolerate the underage consumption of alcoholic beverages or facilitate underage consumption. Alcohol sales will conclude no later than a half hour before the event's end and may end earlier if deemed necessary for guest experience and safety. Beverage service will be denied to any guest who appears intoxicated.

ASL Interpretation

Guests who would like to request an ASL interpreter should contact our support team no later than 45 days prior to the event date.

Akins Ford Arena: email Info@AkinsFordArena.com
The Classic Center Theatre: email Tickets@ClassicCenter.com

Assisted Listening Devices

Akins Ford Arena: Guests can request an assisted listening device from the Guest Services Desk located on the 100- and 200-level concourses.  

The Classic Center Theatre: Guests can request an assisted listening device from any Usher or trained staff throughout the venue.

Booster Seats

You are encouraged to bring your own booster seat to accommodate your child.

Akins Ford Arena does not have booster seats.
The Classic Center Theatre has a limited quantity.

Cashless Facility

We are a cashless facility. All purchases must be made using a debit or credit card.

Children's Tickets

All patrons, regardless of age, are required to have a ticket. If your child is sitting in a seat, they will need a ticket. Exceptions may apply based on the nature of the event.

Clear Bag Policy

All ticketed performances and sporting events will require patrons to carry their personal items in a clear bag. Backpacks, camera bags, binocular bags, and computer bags are prohibited. Personal items must be secured in a clear bag no larger than 12”x 6” x 12”. Wallets smaller than 5” x 8” x 2” will be accepted at entry. 

Exceptions for medical and diaper bags will be made, but proper inspection will be required for entry.

Classic Center Bag Policy

Concessions

Concessions will be available to guests with dietary restrictions such as gluten-free, vegetarian, and plant-based.

Door Times

Unless otherwise noted, doors will open one hour before the start of an event.

First Aid

Akins Ford Arena: During events, an EMT will be stationed at the Guest Services Desk on the 100-level concourse.  

The Classic Center Theatre: During events, an EMT will be stationed in the main lobby.

Lost Items

If you've misplaced an item during an event, we're here to help! Please contact the appropriate team for assistance:

Akins Ford Arena: Guest Services Team at Info@AkinsFordArena.com.
The Classic Center Theatre: Security team at Security@ClassicCenter.com or call 706.208.0900

Mobile Tickets

For mobile ticketing questions, check out our Mobile Ticketing Guide, which contains information about the mobile wallet, transferring tickets, the ALL-IN-1 Pass, and more.

Parking

For event-specific parking, reference your Know Before You Go email. For general parking information for The Classic Center, visit our main parking page. For Akins Ford Arena parking FAQs, visit the Arena Fan Guidelines page.

Obstructions

Aisleways and emergency exit pathways must remain clear. Security and ushers will actively ensure guests are not obstructing aisles by standing, sitting, dancing, etc. If you have a stroller or mobility device that does not fit in your seat, please notify the staff or usher, and we will assist with the proper storage location. 

For your safety, standing on chairs or other building structures and sitting on or leaning over balcony ledges are not allowed.

Photography and Recording Policy

Photography is often allowed for concerts and other events at the discretion of the show or artist. Some restrictions may apply for events allowing photography. Patrons may bring non-professional point-and-shoot cameras or similar equipment. Flash photography and video recording are rarely allowed. Video recording includes clips recorded on personal cameras, phones, or tablets. If you have concerns about a specific show, please refer to the Know Before You Go prior to attending the show. Photography, video, and audio recording are strictly prohibited at comedy events.

Prohibited Items

The following items are prohibited from being brought into our venues:

Outside food and beverage, alcoholic beverages, illegal drugs; backpacks, computer bags, camera bags, electronic devices larger than a cell phone, professional cameras, cameras with detachable lenses, go pro, selfie sticks, and laser pointers; glitter, confetti, inflatable toys, or other projectiles. Toy replicas of weapons are also prohibited. Firearms and weapons of any kind, including mace and pepper sprays, are not permitted. 

Akins Ford Arena and The Classic Center are smoke-free facilities. Smoking, tobacco products, and vaping or E-Cigarette use inside the venues are not allowed. 

We reserve the right to refuse entry of any other items not listed here that are deemed inappropriate.

Re-Entry Policy

Re-entry is not permitted during events. Exceptions will be made only for medical situations or emergencies. For further assistance or inquiries:

Akins Ford Arena: During the event, visit the Guest Services Desk on the 100-level concourse to speak with the Guest Services Team.
The Classic Center Theatre: For assistance, speak with a trained staff member in the main lobby.

Security Screening

To ensure the safety of all attendees, every guest must complete a security screening before entering our entertainment events.

Metal Detectors: Standard screenings will involve metal detectors positioned at each entrance.

Alternative Screenings: Accommodations are available for expectant mothers, wheelchair users, and guests with medical conditions that prevent the use of metal detectors.

All guests must pass through security to gain entry. Guests who decline the screening will not be permitted to attend the event.

Sensory Room

We are committed to creating an inclusive and comfortable environment for all guests.

Akins Ford Arena: The Sensory Room offers a calming space for guests who may feel overstimulated by the intensity of live events. This area is designed to help guests relax, refocus, and enjoy the rest of their experience. The Sensory Room is suitable for all ages and abilities.

The Classic Center Theatre: We offer sensory bags and quiet spaces to support guests with a variety of sensory needs. Whether you need a break or assistance managing sensory stimuli, our staff is here to help. Please speak with an Usher for assistance.

Service Animals

Service dogs with proper identification are welcome and must remain in their harness or leash. Please let the Ticket Office know when you arrive that you have a service animal so we can best accommodate you.

Strollers

Akins Ford Arena: The Guest Services Team will be happy to check your stroller at the Guest Services Desk upon entry to the event. Strollers will not be allowed in the seated areas and will be subject to a security check.  

The Classic Center Theatre: If you have a stroller or mobility device that does not fit under a chair in The Classic Center Theatre, please notify the staff or usher, and we will assist with the proper storage location.

Ticket Office Hours

The Arena and Theatre Ticket Office will be open one hour prior to doors for any ticketed events.  

North Thomas Street Ticket Office Hours:

Mondays | 12:00 p.m. - 4:00 p.m. 
Wednesdays | 1:00 p.m. - 4:00 p.m. 
Fridays | 10:00 a.m. - 2:00 p.m. 

Our Ticketing Services Representatives are available to assist you via email at Ticketing@AkinsFordArena.com or Tickets@ClassicCenter.com

You can also contact the Ticket Office via phone at 706.357.4444:
Mondays-Thursdays | 10:00 a.m. - 5:00 p.m.
Fridays | 10:00 a.m. - 2:00 p.m.

Please note that the ticket office may be closed during applicable holidays. 

Umbrellas

Umbrellas are permitted in our venues. Small umbrellas that fit in your lap may be taken to your seat. Full-sized umbrellas must be left with staff at the entry. 

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