Patron Guidelines
Accessible Seating
Patrons purchasing accessible seating are welcome to purchase one companion seat in the same row if availability exists. Should the need for accessible seating arise after your ticket purchase, please call the Ticket Office at 706.357.4444. We are happy to make the necessary arrangements for you to attend the event comfortably and enjoyably.
Alcohol & ID Requests
All patrons must show a valid ID and be at least 21 years old to purchase and consume alcohol. The Classic Center will not tolerate the underage consumption of alcoholic beverages or facilitate underage consumption. Alcohol sales will conclude no later than half an hour before the event's end and may end earlier if deemed necessary for guest experience and safety. Beverage service will be denied to any guest who appears intoxicated.
Assisted Listening Devices
For individuals requiring hearing assistance, please notify the nearest usher to be provided with an assisted listening device.
Clear Bag Policy
Ticketed performances, concerts, and sporting events require patrons to carry personal items in a clear bag. Backpacks, camera bags, briefcases, luggage of any kind, binocular bags, and computer bags are prohibited. Personal items must now be secured in a clear bag no larger than 12”x 6” x 12”. Wallets smaller than 5” x 8” x 2” will be accepted at entry.
If you carry a medical bag or diaper bag, no need to worry. Exceptions will be made for medical and diaper bags, but proper inspection will be required for entry.
Reminder: when purchasing a clear bag, please ensure the bag is not tinted or covered with patterns or several logos (one logo or initial on the clear bag is appropriate). The purpose of a clear bag is to keep items visible and make your point of entry a smooth, quick, and easy process.
Obstructions
Aisleways and emergency exit pathways must remain clear. The Classic Center security and ushers will actively ensure guests are not obstructing aisles by standing, sitting, dancing, etc. If you have a stroller or mobility device that does not fit under a chair, please notify the staff or usher, and we will assist with the proper storage location.
For your safety, you are not allowed to stand on chairs or other building structures or sit on or lean over balcony ledges. Guests may not place drinks on balcony ledges.
Prohibited Items
Photography policies vary based on the event and will be posted at the event entry. Flash photography and video recording are rarely allowed. Photography and recording are strictly prohibited at Broadway and comedy events.
The following items are prohibited from being brought into The Classic Center Theatre:
Outside food and beverage, alcoholic beverages, illegal drugs; backpacks, briefcases, coolers; electronic devices larger than a cell phone, computer bags, camera bags, professional cameras, cameras with detachable lenses, go pro, selfie sticks; signs with glitter, helium balloons, confetti, laser pointers, inflatable toys, mace, pepper spray, knives, tasers/stun guns, toy replicas of weapons are prohibited. Firearms are not permitted at most entertainment events. Please see the posted rules upon event entry or call the ticket office for more information.
Smoking, utilizing vape, or E-cigarettes inside the venue is not allowed. Designated smoking areas will be available; ask an usher or staff for the location.
The Classic Center reserves the right to refuse entry of any other items not listed here that are deemed inappropriate.
Umbrellas are permitted. Small umbrellas that fit in your lap may be taken to your seat, but full-sized umbrellas must be left at the front of the house.
Smoke-Free Campus
Our campus is 100% smoke-free.
Service Animals
Service animals with proper identification are welcome inside The Classic Center Theatre and must remain in their harness or leash. Please let the Ticket Office know when you arrive that you have a service animal so we can best accommodate you.
Venue-Provided Wheelchairs
For individuals with limited mobility, The Classic Center Theatre can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at the Theatre, please ask a staff member or usher for assistance. Please be aware that our staff cannot remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.
In Case of Emergency
In case of an emergency evacuation, please remain calm and follow the audio instructions under the guidance of our usher, theatre, security & medical staff. Elevators and escalators are not operable during an evacuation.
We ask all guests to respect others around them and behave reasonably. Any guest who interferes with the enjoyment of another individual or whose behavior is determined to be distracting during an event will be required to modify their behavior or be subject to ejection from the event.
